Introduction
At Heellcasre, we strive to ensure customer satisfaction with all our products and services. We understand that situations may arise where a refund is necessary. This policy outlines our refund procedures for different types of purchases made through our website.
Please read this policy carefully before making a purchase. By purchasing any product or service from Heellcasre, you agree to the terms of this Refund Policy.
1. Refund Policy for Digital Products
1.1 Business Plans and Case Studies
Due to the digital nature of our business plans, case studies, and other downloadable content, we have a specific refund policy:
- We offer a 14-day money-back guarantee on all digital products if you are not satisfied with your purchase.
- Refund requests must be submitted within 14 days from the date of purchase.
- To be eligible for a refund, you must provide a detailed explanation of why the product did not meet your expectations.
- We may ask for evidence that you have reviewed the material before issuing a refund.
Please note that after you have downloaded, accessed, or printed a digital product, we reserve the right to refuse a refund if we have reason to believe the product has been used, copied, or distributed.
1.2 Premium Subscriptions
For premium subscription services:
- Monthly subscriptions: You may cancel your subscription at any time. Refunds are not provided for partial months.
- Annual subscriptions: If you cancel within 14 days of the initial purchase, you are eligible for a full refund. After 14 days, you may receive a prorated refund for the unused portion of your subscription.
Canceled subscriptions will remain active until the end of the current billing period.
2. Refund Policy for Consulting Services
2.1 Scheduled Consultations
For consulting services and scheduled one-on-one sessions:
- Cancellations made more than 48 hours before the scheduled consultation time are eligible for a full refund.
- Cancellations made between 24 and 48 hours prior to the scheduled time are eligible for a 50% refund.
- Cancellations made less than 24 hours before the scheduled time are not eligible for a refund.
- No-shows are not eligible for a refund.
If you need to reschedule a consultation, please contact us at least 24 hours in advance. Rescheduling is subject to availability and does not incur additional fees if done within the specified timeframe.
2.2 Custom Business Plans and Projects
For custom business plans, research projects, or other tailored services:
- A non-refundable deposit (typically 30% of the total fee) is required to begin work.
- If you cancel the project before completion, you may be eligible for a partial refund of any amount paid beyond the deposit, depending on the amount of work already completed.
- The refund amount will be calculated based on the percentage of work completed at the time of cancellation.
- Once a custom project is completed and delivered, it is not eligible for a refund.
3. Conditions for Refund
To be eligible for a refund, you must meet the following conditions:
- Your refund request must be within the specified timeframe for the product or service.
- You must provide the order number, date of purchase, and the email address used for the purchase.
- For digital products, you must certify that you have not made copies, shared the content, or otherwise violated our intellectual property rights.
- For subscription services, you must not have violated our Terms and Conditions during your subscription period.
We reserve the right to refuse a refund if we have reason to believe that any of these conditions have not been met.
4. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at support@heellcasre.com with the subject line "Refund Request".
- Include your order number, the date of purchase, and your contact information.
- Provide a detailed explanation of why you are requesting a refund.
- Our team will review your request within 3 business days.
- If your refund is approved, it will be processed through the original payment method.
4.1 Refund Processing Time
Once a refund has been approved:
- Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer.
- PayPal refunds are usually processed within 3-5 business days.
- Bank transfers may take 7-14 business days to process.
Please note that we cannot control the processing time once the refund has been initiated through your payment provider.
5. Exceptions to the Refund Policy
The following situations are not eligible for refunds:
- Requests made after the specified refund period has expired.
- Digital products that have been downloaded, accessed, or printed if there is evidence they have been used extensively or shared.
- Services that have been fully rendered.
- Custom projects where work has been completed according to the agreed specifications.
- Purchases made through unauthorized resellers or third parties.
- Cases where our Terms and Conditions have been violated.
5.1 Special Circumstances
We understand that special circumstances may arise. If you believe your situation warrants an exception to our standard refund policy, please contact our customer support team at support@heellcasre.com with a detailed explanation of your circumstances.
Exceptions are reviewed on a case-by-case basis and are granted at the sole discretion of Heellcasre management.
6. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Changes to the policy will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.
The refund policy that was in effect at the time of your purchase will apply to your refund request.
7. Contact Information
If you have any questions about our refund policy, please contact us using the following information:
For expedited assistance with refund requests, please include your order number and date of purchase in all communications.
